Theatre Royal Nelson requires all eligible people entering the building to have a valid NZ Vaccine Pass. This means everyone 12 years and over must present for scanning their Vaccine Pass, with ID.
When arriving for shows, please make sure your documentation and devices are in order. Please be patient while our volunteer ushers scan and verify audience members before allowing them into the building.
All events at Theatre Royal Nelson are ticketed through our PatronBase ticketing system. Be sure to buy your tickets through our website or box office only.
Tickets are purchased on the understanding that everyone 12 years and older attending a show will have to provide a valid Vaccine Pass and ID at the venue. There will be no entry without valid proof and refunds cannot be offered.
Please beware of scammers. The likes of Viagogo will advertise tickets to our shows, charging exorbitant prices for non-existing seats. Do not search for shows through a search engine, as the first hits are usually the unofficial sites.
The Theatre Royal has one auditorium, with Stalls on the ground floor, and the Dress Circle on the second floor, with no elevator access. Occasionally the Royal Boxes are made available to the public for special VIP hire. This can be arranged through the Box Office.
There is one accessible car park in front of the Theatre.
In the Stalls on the ground floor, there are 3 wheelchair positions, positioned at the end of rows A and H, each next to a theatre seat for an accompanying person. These seats can only be booked through the Box Office.
There are 2 accessible toilets in the foyer, one of which is a gender neutral/family bathroom and includes a nappy changing table.
There is no elevator to the Dress Circle on the 2nd floor.
The Listen Everywhere Hearing System is active during all events. A free downloadable app will connect your smartphone to our PA system on the free Listen Everywhere WiFi, and will allow you to connect to your personal headphones or Roger Hub. We have limited free smart devices and headsets available upon request. Please let our Front of House Manager know you are interested, and allow enough time to have this organised before the start of the show.
There are 2 gendered toilet blocks on the ground floor plus one gender neutral/family bathroom with a nappy changing table. The toilets are located on each side of the bar.
The times indicated on our website and your ticket is when the show commences, so please make sure you get to the Theatre at least 15 minutes before this. Keep in mind that you will need to find a parking space, which can be an issue for Saturday matinees. The bar can be busy just before the show, and we aim to start on time.
Some shows have a lock out, so if you are late you may not be let into the auditorium until there is an appropriate moment in the show.
The Theatre Royal reserves the right to refuse entry to unaccompanied children under 12.
Children need a seat, even though they may end up on your knees. There is an exception for babes in arms (up to 1 year old).
A limited number of booster seats are available. Feel free to bring your own booster seats or cushions for children in your party.
In general, no photos or videos are allowed during shows, unless stated otherwise.
We kindly ask all audience members to switch off their phones and refrain from texting during a performance, as this disturbs other audience members. It can also be incredibly distracting and potentially dangerous for performers.